The express logistics company Flash has replicated yet again the excellent results from the previous year.
From among 400 contenders and with a score of 8.4 on a scale of 0-10, the logistics company achieved the top placement in the customer satisfaction sector. INTEGRON presented the company with the "Customer Satisfaction Award" in the category "Best Performing Company in Customer Experience" in the transport and logistics category. The independent consultancy handed out the awards for the sixth time in a row for high customer and employee satisfaction. The customer satisfaction surveys carried out last year formed the groundwork for the nominations.
"We believe that trust is of paramount importance in the premium logistics sector, something that also comes out in our customer and employee surveys. This is why to receive this award for the second time is a great honour as well as affirming our strategy," chief executive Philippe Higelin confirmed. "In a complex and multifaceted market it is important for us to reduce its complexity for our customers and therefore simplify our joint processes. This key building block guarantees us success in cooperation with our partners and customers," added Sales Director Gianni Maes, describing the company's strategy. "Our high standards of quality, passion and innovative solutions ensure that consignments are processed rapidly and effortlessly. With our high standards of quality and innovative IT solutions such as an all-embracing customer portal for rapid and uncomplicated entry and tracking of consignments as well as access to all relevant documents, a comprehensive partner portal and a GPS tracking solution using an app, our customers and partners can be sure that working with us is easy and cutting edge", explained Frederik Luz, Managing Director Airfreight und Emerging Markets summing up the benefits.
With logistics expertise in time-critical road freight, together with its team of experts for air freight and air charter solutions, Flash offers a one-stop service for all facets of time-sensitive freight.
